A crucial component of successful e-commerce is customer retention. Research indicates that retaining existing customers is five times less expensive than acquiring new ones. The usage of SMS and WhatsApp can revolutionize brand retention and repeat business in a competitive market where maintaining client loyalty is challenging. Brands can engage users in real-time, tailor interac... https://trustsignal.io/how-e-commerce-brands-can-use-sms-whatsapp-for-customer-retention/