Based on the Naskay blog, "AI Agents in Fintech: Tackling Credit, Compliance & Customer Experience Challenges in NYC," AI agents are used to enhance credit scoring, compliance, and the customer experience. They do this by using alternative data for credit assessment, automating fraud and document checks, and improving customer support efficiency. https://naskay.in/blog/ai-agents-in-fintech-customer-experience-2025/