Small and mid-sized businesses (SMBs) are still expected to provide fast, 24/7 customer support, however, they only have limited budgets. Increasing the customer support team by one-hour agents is expensive, and customers are not willing to wait for slow responses. To reduce their expenses and also to increase their performances, a lot of companies that are in the process of expansion... https://agentia.support/blog/ai-chatbot-online-save-costs-for-smbs